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IP GLOBAL FEEDBACK

What can I do if I want to complain?

Whilst our aim at IP Global is to provide a customer focused service we acknowledge that sometimes mistakes do occur which leads to dissatisfaction for our clients and customers. If you do have cause to complain we would ask you to address it with your existing point of contact in the first instance, and our team will aim to address and resolve any complaint.

If you are still not satisfied and wish to make a complaint on a more formal basis then you may write to our Head of Client Services at complaints@ipglobal-ltd.com.

We ask that you put your complaint in writing, and that you cover the following points, or if by letter then please see our website for details of the office address www.ipglobal-ltd.com:

• Your name, address and a daytime telephone number on which you can be contacted.
• The name and office location of the individual within the company with whom you have been dealing.
• A clear description of your complaint, giving concise details of what you believe has gone wrong.
• Details of what you would like to be done to resolve your complaint.

Timescales?

All complaints will be acknowledged within one working day and responded to in full within 10 working days.

If this is not possible then the reason for the extension will be given.

What can I do if I am still not satisfied?

You can ask for your complaint to be investigated further, and in this instance it will be referred to the CEO.

If this still doesn’t resolve your complaint and if your property is in the UK then you can write to the Property Ombudsman.

The Property Ombudsman Milford House, 43 – 55 Milford Street, Salisbury, Wiltshire SP1 2BP Tel No: 01722 333306 Fax No: 01722 332296 www.tpos.co.uk

This is a free service.